Refund policy

At FixUp, we take quality seriously. If your order arrives with any issue, such as damage, a manufacturing defect, or the wrong item, size, or color, we’re here to help.

Please contact us within 24 hours of receiving your order and provide clear proof of the issue, such as photos or an unboxing video.

Once your request is reviewed and approved, our team will arrange an exchange within 5 business days, subject to product availability.

Please note that FixUp does not offer refunds. Exchanges are only available for eligible cases and must meet our exchange conditions.

We’re committed to making sure every FixUp experience meets your expectations.